Project Summary

The Global Service Jam is a 48-hour global event exploring how a little service design and design thinking can have a big impact on the world in which we live. The Ibiza Jam was truly a bi-lingual event with participants and mentors from the US, Hungary, Germany, Argentina and Spain. This mix provided a unique opportunity for facilitation as our team worked together to help teams navigate the design process, teamwork and the series of successes and challenges they encountered along the way.

Before the event, 85% of attendees had never worked directly with design thinking and nearly half of those had not even heard of it. To introduce the topic we combined a little theory through presentations and discussions with a lot of "service design doing" including fieldwork, ideation and prototyping.

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